Shipping policy

All orders are processed and dispatched within 1-2 business days (Monday-Friday, excluding public holidays). At times of high order traffic there may be delays with processing of orders. Couriers generally do NOT deliver orders on weekends and public holidays.

Express Shipping (Australia Post): Estimated delivery within 1-4 business days from the dispatch day.

Standard Shipping (Australia Post): Estimated delivery within 4-8 business days from the dispatch day.

Local Delivery (Nungra Nibbles): Estimated delivery within 1-3 business days from the order day if offered.

Shipping Department Business Hours

Our dispatch facility operates Monday to Friday (excluding QLD public holidays) 9am-4pm AEST. 

We primarily ship all orders via Australia Post. Shipping is free for all orders $149 or more.

Shipping fees are at a determined rate based on weight (Express Shipping$15.95-$19.95 and Standard Shipping flat rate of $10.95). Pick up from Canungra location available.

Undeliverable orders

If your order is returned to our warehouse as it was undelivered, unclaimed, or refused, our team will get in touch to resolve the issue. If the parcel was returned due to a mistake in the address provided or unclaimed items there will be a fee to reship the item to you.

Delays and Stolen Items

Nungra Nibbles is not responsible for unforeseen delays due to the Australia Postal System, nor are we responsible for lost, stolen or damaged items once delivered. Once items are scanned as delivered to the customers address, it is up to the customer to claim any missing, stolen, or damaged items with Australia Post.

All parcels are sent with “signature required”. If undelivered or someone is not home to receive the package, Australia Post will take the parcel to your nearest post office to await your collection.

All parcels must be collected within 2 business days as the items are perishable, if collected after this period we cannot be responsible for any damages or issues with products.

If SAFE DROP is selected for your shipment through your tracking link, the parcel will be left unattended and we, Nungra Nibbles are no longer responsible. If the parcel is stolen or damaged it cannot be replaced/refunded.

We cannot guarantee that Australia Post delivery drivers will follow delivery instructions and cannot judge if the area is “safe” to leave the parcel. Please select this option at your own risk.

Parcels left unclaimed, are returned to our facility after 5 business day. All products will be inspected, and extra fees may apply.